This Tuesday is the annual continuation of the event that launched the MacBook Air last year. Originally, I was puzzled by the computer, and made fun of it as a “vanity project” that would spend most of its time being shown off in coffee shops. Then, I became a student again, and found myself walking miles a day with my suddenly heavy MacBook Pro. I bought a MacBook Air four days after beginning class. I suddenly understood.
It is entirely possible that I will miss the point the product(s) released on Tuesday. At first, I felt the same way about OS X as I did about the MacBook Air. I use Windows and Linux heavily when they seem to be the best choice for a given activity, and still use a Blackberry to accomplish many of the tasks when the iPhone is pitifully lacking. I first used OS X very reluctantly when Apple purchased E-Magic, and ceased Windows development for my favorite sequencer, Logic. My first Mac, a PowerMac G5, enraged me. I did not understand the operating system, there were keys in the wrong place, CD’s had to be ejected on the keyboard, and the mouse was insultingly bad (thrown out on the first day). I used the computer only for music. Everything changed when Apple announced they were adopting Intel processors and Windows was going to be an option on the computers. I held out until the first Core2Duo Macbook Pro was released, and for the first time since the 1990’s, I bought a laptop that was not a Sony Vaio. Originally, I used Windows about 80% of the time, but over the course of a year, I learned about OS X, and found that there were a lot more likes than dislikes. Today, by choice, I use OS X for a majority of my work and personal tasks. I think of it as a compromise between the ease of use and acceptance of Windows, and the power and customization of Linux. I use it because it is the best fit for me and my unconventional needs. I am excited when products are developed to recommend needs that may not even be conscious. Lately, smartphones, netbooks, ultralight computers, and multi-core processors have all matured and diversified, filling needs that did not exist a few years ago. If you think that computing has changed a lot in a decade, spend some time looking at the history of cell phones. Some of the ultralight Vaios from the late 90s are still attractive machines by today’s standards. See if the same holds for cell phones. Ten years ago, the Blackberry did not yet exist. Text messages were just being born, and mobile browsing remained a fringe idea for many more years. Today, even casual users consider hosts of then non-existent features to be absolute necessities.
I hope that Apple releases new directions Tuesday as much as new classes of products. There are many people predicting what will debut, but I am more interested in what should be released and why. Apple prides itself on being an innovator, and I think they should focus on what makes their lines completely different instead of what makes them marginally better.
The first platform Apple needs to commit to is multi-touch computing. They now have tens of millions of products that use the FingerWorks derived multi-touch, and it is time to allow the platform to mature. 2007 should be viewed as the start of a ten year period of multi-touch innovation, and if the execution is correct, in 2017, we should look back on the original iPhone as a primitive device that was only the beginning of a new era. When I think about what it is that will keep me locked-in to buying Apple laptops, it is no longer the design, or even the operating system. There are other computers are as visually appealing, often with hardware specifications that I would prefer. At this point, if I was motivated enough, I could put a legally purchased copy of OS X on almost any laptop. What will keep my buying Apple laptops exclusively is the iPhone hardware multi-touch trackpad. At this point, I do not want to go back to the Windows style trackpads, and I find myself frustrated in Boot Camp Vista when I am unable to use the gestures. It should be mentioned that Apple deserves a demerit for trying to limit capable hardware on previous generations of notebooks like the MacBook Air and MacBook Pro, but again, that was solvable with a few minutes of basic hacking thanks to the ever-enthusiastic user-base. If multi-touch is what is going to lock users like me into OS X on laptops, then the lock-in feature should be extended to desktop computing. I am not ready to give up the mouse yet, but when I am at my desktop, I sometimes find myself gesturing on my glass surface. I think it is time for multi-touch trackpads to be integrated into the Apple desktop keyboards. It should be possible to limit their use to OS X through a hardware handshake, which I do not support, but if it is what is necessary to make these products exist, then so be it. I would like one with a number pad and a wire for my desktop, and one added to the smaller bluetooth version for my couch. The addition of these products, or even a multi-touch pad on its own would round out the ipod/phone/laptop/desktop line. In order to add an item to the product line, I think that Apple needs to adopt the Atom platform, and since they are not limited to the current Windows XP netbook rules, create a multi-tough tablet that is more useable than the iPhone, but not a true laptop replacement to prevent cannibalization of sales. I have been predicting the arrival of this tablet since the existence of the Atom netbook, and I have been continually disappointed that it has not arrived in event after event. I am not going to say that this product is coming out on Tuesday, but it should. It would make sense, and engrain the patented multi-touch technology in additional users. Running a glorified version of the iPhone operating system, the tablet would be a bridge between the phone and the laptop, and provide an innovative competitor to the current crop of basically identical netbooks. Even if a new product is not released, Apple needs to release more and more of the FingerWorks gestures and apply them to all capable devices. New gestures are likely not enticing enough to make a user buy a new piece of hardware on their own, but increased use of multi-touch will contribute to lock-in of Apple products when it is time to buy a new device.
Also, to encourage true progress on the iPhone/iPod Touch platform, Apple needs to open up the SDK much more. Whatever it takes to get professional applications such as Office Suites onto the devices (without the requirement of third-party online transfers to send files) needs to be done as soon as possible. This is a major hinderance in the adoption of the iPhone for corporate and power users. Personally, I will not surrender my Blackberry until an Office suite is available for the iPhone, and I am sure I am not alone.
The next platform is the living room. The Apple TV that is currently available is a not a mature product. The movie studios obviously do not want Apple to gain control of the digital movie market with the same monopoly power as the iTunes music store, so there will be some huge hurdles to overcome, but there is currently a huge hole in the video rental market. The clear market winner so far is “on demand” videos from cable providers. As someone that has never subscribed to cable, I do not find this to be an efficient service. Physical video rental stores are dying at a rapid pace, and the Netflix online platform has a long way to go before it is a viable option for digital only use. By making a more competitive video rental store coupled with a device a little more powerful than the Apple TV, Apple could make a drive into the living room to compete with Sony’s PS3, Microsoft’s Windows Media Center, and the Netflix-based Roku box. Making it possible to couple an Apple TV with a keyboard and mouse, allowing for fast and direct rentals/purchases from the living room would make Apple a major player. This would position Apple to sell the hardware for a user from mobile media to computers to the living room, and be an additional opportunity to lock in users to multi-touch technology. A multi-touch remote for the living room would stomp on the current touchscreen remotes available. Even allowing an iPod Touch or iPhone to function as a dedicated home media remote would go a long way to locking-in multi-touch.
Continuing the living room theme, Apple needs to announce a home server soon. Apple already has multiple products that could be tweaked slightly to offer home server capability, and if they are uninterested in making the hardware, then a software solution would be warranted. The Airport Extreme router has a USB port and is ready for hard drives, but the interface is full of bugs, and hard drive sharing is much different from “home server” capabilities. The ideal system would offer two way backups and media sharing as the user desired. Being able to attach a Drobo or other device to an Airport and serving content to the different areas of my home while also being able to use the central storage as a Time Machine backup drive would simplify and combine several different activities and drives that I use now. Again, allowing a multi-touch device to control the data stored would make users more familiar with the technology.
This ended up being much longer than I intended, and I apologize for the casual path to the conclusion. The summation of the argument is this: If Apple wants to provide a truly unique platform for computing and entertainment, they need to accomplish it through the creation of a truly integrated home. The most obvious way to accomplish this is through the adoption of their exclusive multi-touch technology, which means that multi-touch needs to start showing up on all Apple platforms, and not limited to the mobile devices. Also, Apple cannot afford to reduce the size of their multi-touch population by refusing to release gesture updates for previous devices if they are capable of using the technology. Apple is sitting on a potential lock-in gold mine, and it is their audience to lose.